Effective Date: 1st November, 2024
1. Introduction
Welcome to Jas Overseas Education (“we,” “us,” “our”). We are committed to protecting the privacy and security of the personal information of our clients (“you,” “your”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Visa Consultancy Services, Enroll in our coaching programs, or visit our official website.
By engaging our services or using our website, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that is necessary to provide you with our specialized services. The types of information we may collect include:
- Personal Identification Information:
- Full name, Date of Birth, Gender, Marital status.
- Passport details (number, date of issue, expiry date).
- Photographs and other Biometric Information as required for visa applications.
- Government-issued identification numbers (e.g., Aadhar Card, PAN Card).
- Contact Information:
- Mailing address, Email address, and Phone numbers.
- Educational and Professional Information:
- Academic transcripts, Certificates, Marksheets, and Diplomas.
- English Proficiency test scores (IELTS, PTE, DET, etc.).
- Employment history, Resume/CV, and Reference letters.
- Financial Information:
- Bank statements, proof of Funds, Sponsorship letters, and Income tax documents required for visa applications.
- Sensitive Personal Data:
- Information related to Family members, Medical history (for visa medicals), and other sensitive data required by Immigration authorities. We handle this data with the utmost Confidentiality.
- Technical Data (from our website):
- IP address, browser type, operating system, pages visited, and timestamps. This is collected via cookies and similar technologies to improve our website experience.
3. How We Use Your Information
Your personal data is used for the following specific purposes:
- To Provide Visa Consultancy Services: To assess your eligibility, prepare, and submit your Student or Visitor visa applications to the relevant Embassies, high commissions, consulates, and universities.
- To Provide Coaching Services: To enroll you in IELTS, PTE, DET, or other courses, provide study materials, and communicate with you about class schedules and progress.
- To Communicate With You: To respond to your inquiries, send you important updates about your application, provide customer support, and share informational newsletters (you can opt out at any time).
- To Comply with Legal Obligations: To adhere to the requirements of immigration laws, government authorities, and other legal and regulatory mandates.
- To Improve Our Services: To analyze how our services and website are used, allowing us to enhance user experience and service quality.
4. How We Share Your Information
We do not sell your personal data. We only share your information with third parties when it is absolutely necessary to provide our services, or as required by law. These parties may include:
- Immigration Authorities: Embassies, Consulates, and Government agencies of the countries you are applying to.
- Educational Institutions: Universities, Colleges, and Schools to which you are applying for admission.
- Visa Application Centres (VFS): Third-party service providers that process visa applications on behalf of embassies.
- Third-Party Service Providers: Partners who assist us with services like courier delivery, payment processing, and IT support. These providers are contractually bound to protect your data.
- Legal Authorities: When required by a court order or other legal process.
We will obtain your explicit consent before sharing your data for any purpose not listed above.
5. Data Security
We are dedicated to protecting your information. We implement a variety of technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, use, disclosure, or destruction. These measures include SSL encryption for our website, restricted access controls for our staff, and secure data storage solutions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the purpose is served, your data will be securely destroyed or anonymized.
7. Your Rights
Under Indian law, you have certain rights regarding your personal data. You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Withdraw Consent: Withdraw your consent for us to process your data. Please note that withdrawing consent may prevent us from providing you with our services.
- Erasure: Request the deletion of your personal data, subject to our legal and contractual retention obligations.
To exercise any of these rights, please contact our Grievance Officer.
8. Cookies and Website Analytics
Our website uses “cookies” to enhance your Browse experience and analyze website traffic. Cookies are small text files stored on your device. You can control or refuse cookies through your browser settings, but this may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to other websites (e.g., Embassy portals, University pages). This Privacy Policy does not apply to those third-party websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. We encourage you to review it periodically.