Effective Date: 1st November, 2024
Our Commitment
At Jas Overseas Education, we are committed to providing transparent, high-quality services to all our clients. Our goal is to guide you successfully through your student visa, visitor visa, and English language proficiency journey. This policy outlines the terms and conditions for refunds for the services we provide. We encourage you to read this policy thoroughly before engaging our services.
By paying any fee to Jas Overseas Education, you are acknowledging and agreeing to the terms and conditions of this Refund Policy.
1. General Terms
- No Refunds. The Fee once paid will not be refunded under any circumstances However, the fee may be refunded only if our company fails to start a course (Not applicable for unavoidable instances). Delay in starting of the class by fortnight shall not be considered as not starting.
- Third-Party Fees: Fees paid to third parties are strictly non-refundable. This includes, but is not limited to:
- Embassy or Consulate application fees.
- VFS (Visa Facilitation Services) charges.
- University/College application fees.
- Credential evaluation fees (e.g., WES).
- Official English Proficiency Test fees (IELTS, PTE, DET, etc.).
- Notary charges, courier fees, or translation service charges. Jas Overseas Education is not responsible for any changes in the fee structures of these third-party bodies.
- Policy Discretion: Jas Overseas Education reserves the right to make a final decision on any refund claim. This policy may be updated from time to time, and the policy in effect at the time of your engagement will be applicable.
2. Visa Consultancy Services (Student Visa & Visitor Visa)
Our visa consultancy fees are for the expertise, guidance, and dedicated work we perform in preparing and managing your application. The outcome of a visa application is at the sole discretion of the respective country’s embassy or immigration authority.
2.1. Non-Refundable Scenarios for Visa Service Fees:
The service fees paid to Jas Overseas Education are strictly non-refundable in the following cases:
- Visa Refusal or Rejection: If the visa application is rejected or refused by the embassy or consulate for any reason. Our fee is for the process and services rendered, not for a guaranteed visa outcome.
- Client Withdrawal: If the client decides to withdraw their application at any stage after the service agreement has been signed and work has commenced.
- Fraudulent Information: If the client provides false, misleading, or fraudulent information or documentation.
- Failure to Comply: If the client fails to attend a visa interview, undergo a required medical examination, or follow the instructions of Jas Overseas Education or the visa-issuing authority.
- Change in Personal Circumstances: If the client’s personal circumstances change, making them ineligible or unwilling to proceed with the application.
- Failure to Provide Documents: If the client fails to provide the necessary documents for visa processing within the stipulated timeframe.
3. Coaching Services
Our coaching fees are for the tuition, resources, and expert training provided for a specific course batch.
3.1. Non-Refundable Scenarios for Coaching Fees:
- After Course Commencement: No refund will be issued for the tuition fee once the course batch has started.
- Non-Attendance: If a student fails to attend classes (“no-show”), no refund will be provided for the missed sessions.
- Dissatisfaction with Scores: Coaching fees are for the training provided and are not linked to the scores a student achieves in their exam. No refund will be granted based on exam results.
- Study Materials: The cost of physical or digital study materials is non-refundable once they have been issued to the student.
3.2. Refundable Scenarios for Coaching Fees:
- Enrollment done to Jas Overseas Education:
- If a Student enrolled and started the apllication process from our company then the tuition fee will be refunded.
- Batch Cancellation by Jas Overseas Education: If, for any reason, Jas Overseas Education has to cancel a coaching batch, students will be offered a choice of either joining the next available batch or receiving a 100% full refund of the fees paid.