Effective Date: 1st November, 2024
At Jas Overseas Education, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you use our visa consultancy services, enroll in our coaching programs, or visit our official website (the “Site”).
By using our services or visiting our Site, you agree to the data practices described in this policy.
1. Information We Collect
We collect personal information that is necessary to provide our services professionally and legally. The information we may collect includes:
- Personal Identification Information: Full name, date of birth, gender, marital status, passport details, photographs or other biometric information required for visa applications.
- Contact Information: Mailing address, email address, phone number.
- Educational and Professional Information: Academic transcripts, certificates, mark sheets, diplomas, test scores (e.g., IELTS, PTE, DET), employment history, resume/CV.
- Financial Information: Bank statements, proof of funds, sponsorship letters or tax documents required for visa processes.
- Sensitive Personal Data: Information about family members, medical history for visa medicals and other sensitive data required by immigration authorities.
- Technical Data: IP address, browser type, operating system, pages visited and timestamps collected through cookies or similar technologies to improve the website experience.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide visa consultancy services, including assessing eligibility, document preparation, and submitting applications to regulatory authorities and institutions.
- To provide coaching services, including enrollment, class scheduling and communication of progress.
- To communicate with you, respond to enquiries, send updates, provide customer support, and share informational newsletters (with an option to opt out).
- To comply with legal obligations as required by immigration laws or government authorities.
- To improve and enhance our services and website based on how they are used.
3. How We Share Your Information
We do not sell personal information. Your data may be shared only when necessary to provide services or as required by law. These include:
- Immigration Authorities: Embassies, consulates and government agencies involved in your application process.
- Educational Institutions: Universities, colleges or schools to which you are applying.
- Visa Application Centres: Third parties such as VFS that assist in processing visa submissions.
- Third-Party Service Providers: Entities that help with services like payment processing, IT support or courier delivery — bound by contractual protections.
- Legal Authorities: When required by law, regulation or court order.
We will obtain your explicit consent before sharing your information for any purpose not described in this policy.
4. Data Security
We implement a variety of technical, administrative and physical safeguards to protect personal data against unauthorized access, use, disclosure, loss, or destruction. These measures include SSL encryption for our website, staff access controls and secure data storage. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting obligations. Once the purpose is served, data will be securely deleted or anonymized.
6. Your Rights
Under applicable law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Withdraw Consent: Withdraw consent for processing (subject to service limitations).
- Erasure: Request deletion of personal data, subject to legal or contractual retention requirements.
To exercise any of these rights, please contact our Grievance Officer.
7. Cookies and Website Analytics
We use “cookies” and similar technologies to enhance your browsing experience and analyse how the website is used. Cookies are small text files stored on your device that help distinguish you from other users. You can refuse cookies through your browser settings, but this may affect some website functionality.
8. Third-Party Links
Our website may contain links to external sites (e.g., embassy portals, universities). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of such third parties before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on the Site with a new effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: